Overview of CARE's Accountability Reporting
For a number of years CARE has had a range of good practices in place demonstrating accountability with our stakeholders, but we have not been as strong at reporting on these practices all together and making them a systematic part of who we are and how we work. As part of our commitments laid out in our organisational Accountability Framework, CARE is strengthening the way we capture, analyse, openly share, discuss and act on key information that relates to what we do, how we perform, how we behave and how we work with others. We have put in place regular reporting mechanisms for internal review and improvement, and also report in to a number of external mechanisms and processes, outlined below.
Internal Reporting Mechanisms
The CI-wide Accountability Framework was developed and approved in early FY17. To begin reporting, it was agreed that existing FY16 data and examples of good practice would be pulled together and analysed against the framework, for internal learning and improvement purposes. The report was discussed by the National Directors Committee (NDC) and the CI Supervisory Board (SB) and shared with staff.
Based on learning from the first report, the feedback received and timing of when various data sets are available, the NDC agreed on the below-staggered reporting approach for management attention moving forward:
CARE FY16 Accountability Report
External Transparency & Reporting Mechanisms
CARE is a signatory to a number of industry-wide and voluntary standards, with a range of reporting requirements. Our continued effort to institutionalize accountability affirms CARE’s professional credibility and legitimacy alongside other like-minded organisations working in humanitarian and development sectors. Some of the key platforms and initiatives are outlined below.
1. Accountable Now
At the global level, CARE International has reported to the INGO Accountability Charter since 2013, which has recently been rebranded as Accountable Now. Along with eight civil society accountability networks from around the world, this body has developed a set of global standards on CSO Accountability. The first report against these 12 Accountability Commitments is due in 2018. It will be assessed by an independent review panel and will provide a comparative analysis against peer organisations for our learning and improvement.
Accountable Now Areas of Focus:
Approach to change:
Accountable Now Internal Commitments:
Click here to access the past accountability reports and learning documents from our peers.
Please see the document below to access the Outcome Summary of the last Accountable Now workshop, held in Amsterdam in September 2017, focusing on “Stakeholder Data Informing Better Decision”:
Accountable Now Commitments
New Reporting and Assessment Framework
New Reporting Questions
In May 2018, CARE submitted its reportto accountable_now pulling together CI-wide data and learning from FY17. As a member of accountable_now CARE must submit a report every two years showing the key dimensions of our accountability, including links to our work that highlight and demonstrate the content within the report. This year, we are among the first organisations to report against the 12 new Global Accountability Commitments of the Accountable Now platform. Our submittal is the result of a collective exercise and a significant achievement in improving the ways in which we frame and communicate CARE’s accountability.
CARE International Accountable Now Report
We recently received the Panel’s feedback on our Report, please find below the main highlights, comments and areas for improvement identified by the Panel. The documents below provide a detailed analysis on each category of the New Reporting Framework.
1) Reporting CI-wide data for the first time is a big achievement, as is having a global accountability framework in place, which is certainly a good practice for other organisations to consider.
2) CARE’s interactive online map displaying the organisation’s reach and impact has been hugely appreciated. The Panel considered the map as a particularly user-friendly and engaging way of presenting information on both impact and reach; it is recognised as a good practice.
3) CARE’s efforts in becoming a more transparent organisation have been acknowledged. The Panel especially appreciated the comprehensive and publicly accessible online Accountability Resource Wiki guide which give access to our various accountability policies. It is also considered as a good practice.
4) The Scale by Design Accelerator initiative to support sustainable projects, the proactive and comprehensive approach to learning captured on key program focus areas, and the advocacy planning and implementation approach and guidance have also been underlined as strong areas.
5) The Panel also welcomes the many links provided to policies and further information. These will provide very useful guidance to other NGOs who are striving to address these issues.
Main Areas for Improvement:
1) Diversity and inclusion beyond gender and women’s rights
2) Efforts to reduce negative environmental impacts
3) Stakeholders involvement, identifying and reaching out
4) Information on pay/salaries, key donors, recruitment, staff development, and board oversight of adherence to policies.
2. The Core Humanitarian Standard
Core Humanitarian Standard describes the essential elements of principled, accountable and high-quality humanitarian action. Humanitarian organisations use it as a voluntary code with which to align their internal commitments, data collection and reporting. It can also be used as a basis for verification of performance. CARE UK, CARE Canada and CARE India have already begun the reporting process to CHS. For the first time, CARE International Secretariat will also report this year to CHS, providing essential evidence on the quality of our humanitarian response at the confederation level.
The CHS self-assessment tool is available in English, French and Spanish and includes the following components: 1) CHS self-assessment tool - this is the main guidance document; 2) Community-level questions; 3) Assessment questions for Organisations working with partners.
CARE Policy Survey for CHS Assessment
3. Grand Bargain
CARE has signed the Charter for Change, and this along with the endorsement of the Grand Bargain commitments made at the World Humanitarian Summit has had a catalytic role within CARE. Making high-level, public commitments compels us as an agency to deliver, to ‘walk the talk’. We also must report against these commitments, which requires intentional action and progress, as well as tracking new metric and being more transparent in a number of areas (e.g. how much funding we allocate to local actors, capacity strengthening efforts and funding, visibility afforded to local actors in our communications). This is still work in progress as the organisation is adapting its monitoring systems to enable us to deliver this data timely and openly.
CARE's Charter for Change Annual Report
Overview of the Charter for Change and the Gran Bargain Localisation Work
Internal Change Map – how to make the organization more fit for partnering – endorsed by NDs in May
4. International Aid Transparency Initiative (IATI)
IATI is a voluntary initiative seeking to improve the transparency of aid, development, and humanitarian resources in order to increase their effective utilisation. The initiative brings together donor and recipient countries and civil society organisations to increase the transparency and openness of aid. The IATI Standard is a framework for publishing data on development cooperation activities, intended to be used by all organisations in development, including government donors, private sector organisations, and national and international NGOs. More and more discussions are emerging in the humanitarian and development sector on the necessity to be more transparent about our activities and financial transactions. CARE UK and CARE Netherlands are already reporting to IATI standard and CARE International is currently assessing whether the overall CI confederation should report.